At Dolar138, your privacy is not merely a legal obligation — it is a genuine commitment. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our betting platform in Malaysia.
We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. All data we collect is used solely for platform operations and service improvement — this is not just a statement, it is a policy we live by every day at Dolar138.
Six data protection commitments we uphold for every member.
All Dolar138 member personal data is stored on servers protected by AES-256 encryption and strict access controls. Only authorised personnel may access this data, and every access is logged for audit purposes.
AES-256 | Audit Log | Restricted AccessAll communications between your browser and the Dolar138 platform are protected by the latest SSL/TLS protocols. This ensures that your login credentials, payment data via Touch 'n Go, DuitNow, or FPX, and any other sensitive information cannot be intercepted by third parties.
SSL/TLS | HTTPS | End-to-EndDolar138 gives you full control over your personal data. Through your account settings, you can update your personal information, manage your marketing communication preferences, and request deletion of your data should you choose to close your account.
Full Control | Update AnytimeDolar138 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs to you, and we respect that completely.
Zero Data Sale | Privacy GuaranteedThe Dolar138 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform operating in Malaysia, we take our obligations under local data protection law seriously.
PDPA 2010 Compliant | MalaysiaIn the event of any data security breach involving your personal information, Dolar138 is committed to notifying you within the stipulated timeframe via email and in-platform notice, along with details of the steps being taken.
Instant Alerts | Rapid ResponseSources and methods of member personal data collection
Dolar138 collects your personal information through several different channels throughout your time using our platform. It is important to understand that we only collect information that is genuinely necessary for the purposes stated in this Privacy Policy.
We collect data directly from you when you:
Some data is collected automatically when you access and use the Dolar138 platform, including through cookies, tracking pixels, and server logs. This data helps us understand how the platform is used and improve the overall user experience.
We do not collect your personal data from public sources or third parties without your consent, except in the cases outlined in section 2 of this Privacy Policy.
Categories of information we hold about you
The following table outlines the categories of personal data Dolar138 may collect and the purpose for collecting each category:
| Data Category | Sample Information | Purpose |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Identity verification, KYC, legal compliance |
| Contact Data | Email address, phone number, state of residence | Account communications, notification delivery, customer support |
| Financial Data | Payment method (e-wallet, bank), deposit/withdrawal transaction history | Payment processing, source of funds verification, fraud prevention |
| Activity Data | Betting history, types of games played (slots, baccarat, football), usage statistics | Platform operations, responsible betting, service improvement |
| Technical Data | IP address, device type, web browser, operating system, cookie information | Platform security, fraud detection, and technical optimisation |
| Communication Data | Customer support chat records, email content, call logs | Complaint resolution, staff training, record keeping |
Note: Dolar138 does not directly collect or store credit/debit card numbers. All payment processing is handled by approved third-party payment processors that comply with the relevant security standards.
How we use the information we collect
Dolar138 uses the personal data collected for the following purposes, and only for these purposes:
You can manage your marketing communication preferences at any time through your Dolar138 account settings or by contacting our support team.
When and with whom your data may be shared
Dolar138 does not sell or trade members' personal data to third parties. However, there are limited circumstances in which we may need to share your data:
Dolar138 does not share your personal data with other betting platforms, advertising companies, or data brokers for any purpose. Your privacy is our priority.
How we protect your data and how long we retain it
Dolar138 member data is stored on servers housed in high-performance data centres with stringent physical and cybersecurity standards. Cross-border data transfers, where applicable, are carried out with adequate contractual safeguards in compliance with relevant laws.
Dolar138 retains your personal data for as long as your account remains active or as long as it is required for the purposes stated in this Privacy Policy. Specifically:
Dolar138 implements multiple layers of technical and organisational security measures to protect your personal data, including:
How Dolar138 uses cookies on our platform
Dolar138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Dolar138 platform.
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Dolar138 platform. Optional cookies can be declined without impacting your ability to use the platform's core features.
Dolar138 does not use cookies to track your activity on other websites or for third-party advertising purposes. Our cookies are used solely to enhance your experience on our own platform.
Data protection rights held by every Dolar138 member
As a Dolar138 member in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 30 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction. Updates can be made directly in your account settings.
You may request the deletion of your personal data upon account closure, subject to applicable legal data retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Under certain circumstances, you have the right to request a temporary restriction on the processing of your personal data while a dispute is being resolved.
To exercise any of the rights above, please contact Dolar138's Data Privacy Officer by email at privacy@dolar138.wine or via our platform's live chat. We will respond within 30 business days.
Policy specific to minors
The Dolar138 platform is strictly RESTRICTED to individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
Should we discover that personal data of a child has been collected without knowledge or in error, we will take immediate steps to delete that data and close the account in question without any refund.
If you become aware that someone under the age of 18 has an account with Dolar138, please contact us immediately at support@dolar138.wine so that immediate action can be taken.
How we notify you of policy updates
Dolar138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how Dolar138 protects your information. Your continued use of the platform after any amendments take effect constitutes your acceptance of those changes.
How to contact us regarding any privacy enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Dolar138 handles your personal data, please contact our Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex data rights requests, the response period is up to 30 business days in accordance with Malaysia's PDPA requirements.
Dolar138 takes every privacy enquiry and complaint seriously. If you believe your privacy rights have been violated and are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.